ORDER AND RETURNS
ORDER CONFIRMATIONAs soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. We recommend that you check your email to verify that you have received the order confirmation and would encourage you to contact us if you have not received the order confirmation email.
As soon as we receive your order we will contact our suppliers to confirm that it is in stock and available for immediate shipment. We will contact you regarding the shipping charges of the items. If your item is on backorder or unavailable we will contact you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) and we have received confirmation that you have accepted the shipping charges, we will process the charges and submit the order for shipment with our supplier.
DAMAGESIt is your responsibility to check that all packages are accounted for and product and/or carton is free of damage before signing delivery receipt - specific product damage must be notated. If specific damage is not stated on the waybill, we may be unable to replace or otherwise warranty the order. When you sign for a package(s), without any further written comment, you are accepting that the merchandise arrived in good condition.
RETURN ORDERSTo return your product, please contact us at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. We recommend that you use a trackable shipping service or purchasing shipping insurance for return items value over $75. We do not guarantee that we will receive the refund for your returned item.
All returns must be initiated within 7 days from the date you receive it. You must first contact customer service via our Contact Us page or email us at email@example.com to begin the return process for warranty and non-warranty returns. To be eligible for a return, your item must be unused and in the same original condition that you received. The item must be in its original packaging. Please do not send your purchase back to the manufacturer.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
REFUNDS (if applicable)Shipping costs are non-refundable.
Once we received your return item, we will send an email to notify that we have received your returned item. The return item is subject to inspection by us and our supplier. We will also notify you of the approval or rejection of your refund. If the return is approved, we will initiate a refund minus the original shipping costs back to you. Refunds can take from 5-15 business days to be processed.